Why can't I see charts? (ZoneAlarm)

If you're running ZoneAlarm software and you're having trouble seeing StockFetcher charts or your charts are slow, try the following steps:

Please disable the privacy features in Zone Alarm that are blocking the pop-ups and cookies by opening Zone Alarm, click the Privacy Panel, Main Tab, drop all these settings to off, and test the site again. Please understand by disabling the privacy settings, you are not disabling the firewall, it is only disabling the added feature of blocking cookies and advertisements. If you can narrow down what sites exactly need the pop-up and/or cookies you can leave your settings up and click the Site List tab and add the site(s) to this list.

The list is basically an exception list to your set default privacy settings and will override the privacy settings for the sites you add to this section, but make all other sites not on the list follow the default privacy settings you have set in Zone Alarm. If you would like exact steps to follow to do this please follow the steps below.

01.) Close all Internet browsers
02.) Open Zone Alarm
03.) Click the Privacy Panel, Main Tab, turn ALL items to off.
04.) Open your browser and make sure the site is working as expected.
05.) Close your browsers.
06.) Turn your privacy settings back to the settings you would like them, and then click the Site List Tab.
07.) Open your browser to the web site that was not working and watch the Site List Tab in Zone Alarm.
08.) Zone Alarm will add the sites that it has blocked items from to this list as it blocks things.

Change the red X?s to green check marks for the site that you wish to allow to bypass your Zone Alarm privacy settings by clicking the X?s and choosing allow. Now click on the sites you added one at a time and click the Options Button in the lower right, Ad Blocking Tab, remove the top 3 checks for ads, and click OK.

Some sites will link into other sites to work correctly and these sites should pop into the Site List as you browse the page and may need access as well. Some sites no matter what you do will need privacy disabled such as sites that link into Java sources. If you add all green checks to the sites that popped into the Site List window from viewing your page and you still cannot access the page properly you will need to temporarily disable your privacy settings while viewing the page and enabled it again if you wish when you are finished.


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