StockFetcher Customer Support Center

Search the StockFetcher help database for answers to account management, screening and site navigation questions.

 · Accounts
  · Contact Us
   · How do I cancel my StockFetcher subscription?
   · Is there a StockFetcher technical support phone number?
   · Who do I contact if I have a question?
  · Legal
   · StockFetcher License
   · Terms of Service
  · Password
   · Want to change your StockFetcher password?
   · Forgot your password?
   · Forgot your stockfetcher member id?
  · Reactivate
   · How do I reactivate my StockFetcher Account?
  · Sign in
   · Having trouble signing into your StockFetcher account?
   · Are you signed-in, but still seeing delayed results?
   · Signing in on the iPad
   · Still appear logged in after clicking signout?
  · Subscribing
   · What is Advanced Filter Support?
   · Can I send my credit card information via fax or mail?
   · Does StockFetcher offer a free trial?
   · Can I pay for a StockFetcher subscription via check?
   · What types of payment does StockFetcher.com accept?
   · Can I pay for a StockFetcher subscription via PayPal?
   · Is StockFetcher a recurring membership?
   · Is the StockFetcher sign-up secure?
  · Update Account Information
   · How can I change my subscription terms?
   · Is StockFetcher secure (or encrypted) when updating my account?
   · How can I change my account information (credit card, email, etc.)?
 · Charts
  · Candlestick Charts
   · What do the different colors of the candlestick charts indicate?
  · Problems
   · Why can't I see charts?
   · Why can't I see charts? (ZoneAlarm)
   · Why do my weekly measures not match filter results?
  · Publishing
   · Can I publish StockFetcher charts in my book?
  · Settings
   · How can I add a specific indicator to my chart?
   · How do I enable additional price details on chart?
   · How to add default chart settings?
   · How can I remove the volume plot?
   · How to I change the filter results charts?
  · Troubleshooting
   · Chart commands from filter do not appear on chart?
 · Contact Us
  · All
   · Is there a StockFetcher technical support phone number?
   · Who do I contact if I have a question?
 · Data
  · Exchange
   · Does StockFetcher support canadian exchanges?
  · Fundamental Data
   · Fundamental Data on StockFetcher
  · Indices
   · Can an index appear in filter results?
   · What indices are available?
  · Monthly Measures
   · Can I view measures and charts using monthly data?
  · Providers
   · StockFetcher Data Providers
  · Real-time
   · Can I screen based on intraday data?
   · Can StockFetcher screens access real-time data?
  · Symbols
   · What stocks does StockFetcher cover?
   · Notice a data error missing symbol?
   · What historical adjustments are made?
   · Does StockFetcher carry industry and sector information?
   · I don't see a stock in my filter results
   · Can't find a particular symbol?
   · Does StockFetcher carry mutual funds?
   · Are we missing a stock split?
   · Why is 'volume' not split adjusted?
  · Updates
   · Why did my filter results change?
   · StockFetcher Intraday Updates
   · Does StockFetcher adjust prices for splits and dividends?
  · Weekly Measures
   · Why do my weekly measures not match filter results?
   · Can I view measures and charts using weekly data?
   · Can I use days ago with weekly measures?
   · How are weekly prices computed?
 · Features
  · Candlestick Charts
   · Interactive Candlestick Pattern Tool
  · Filter Performance
   · What are the different columns on the Filter Performance page?
  · Forums
   · What are the StockFetcher forums?
   · How can I modify my forum ignore list?
  · Historical
   · Does the historical feature show consecutive matches?
  · How To
   · New WatchList Features
  · My Filters
   · What is the Global Filter?
  · StockFetcher 2.0
   · What is StockFetcher 2.0
   · How do I print charts?
   · How do I remove volume from the main price plot?
   · Sample StockFetcher 2.0 Charts
   · How do I toggle the details box on charts?
  · User Guide
   · Where can I download the user guide?
   · Can I buy a hard-copy of the user guide?
   · How much does the StockFetcher User Guide cost?
   · Does StockFetcher have a manual?
  · Watch List
   · How can I configure the Filters used in my watch list?
   · What are StockFetcher Watch Lists?
   · Where can I find more help on watch lists?
   · Can I create screens using only Symbols from my Watchlist(s)?
   · How do I view chart settings from my filter in a watch list?
 · Filter Builder
  · How To
   · Results Analysis Tools
   · Using Tab Completion
 · Help
  · About
   · Introduction to StockFetcher Filters
  · Feedback
   · Is StockFetcher available for consulting?
   · Cant find the feature you're looking?
   · How can I view the number of matches for each part of my screen?
   · Cant find the help you need?
   · Why does a symbol not appear in the results?
  · Settings
   · How I can toggle zero volume stocks?
 · Mobile
  · iPad
   · StockFetcher mobile - iPad announcement
 · My Filters
  · Daily Email
   · How do I enable/disable daily emails?
   · Not receiving daily emails?
  · Date Offset
   · Can I use 'date offset' within a saved filter?
  · Global Filter
   · What is the Global Filter?
  · Results
   · Why are filter results numbers different?
 · Reports
  · About
   · What are StockFetcher Reports?
  · Features
   · How do I add symbols from a custom filter?
   · How do I add symbols from a saved filter?
   · How can I manually add symbols to a report?
  · Quick Videos
   · Overview Videos
   · Overview: Changing Report Views
   · Overview: Creating a Simple Event
   · Overview: Creating Lists from Filter Results
   · Overview: Dynamic Text Columns Example
   · Overview: Filtering by Event Header
   · Overview: Reordering Columns
   · Overview: Viewing Charts
 · Screens and Examples
  · Custom
   · Custom Bollinger Bands
  · Download Symbols
   · My filter returned more than 200 symbols, but I only see 200 when I click the 'download symbols' link.
   · Can I download filter results to Microsft Excel or other programs?
   · Why does downloading symbols from the watch list only return the symbol name?
  · Examples
   · Bollinger Band Squeeze
   · How can I create a variable based on several operations?
   · Candle Stick Patterns?
   · Channel/Consolidation Examples
   · How do I create a custom rate of change (ROC)?
   · Custom Standard Deviation
   · Detecting Gaps?
   · Can I add comments to my filters?
   · Optionable stocks?
   · If, Or, Boolean Logic
   · How can I screen for stocks within a specific index?
   · How can I screen for an Industry?
   · Are we missing examples you would be interested in?
   · Looking to find new highs within the last few days?
   · Stocks of a market (NYSE,NASDAQ,ETF)?
   · How can I screen for a Sector?
   · Finding volume spikes?
  · Filter Syntax Checking
   · How do I syntax check saved user-variables?
  · Indicators and Measures
   · Insider Trading
   · Looking for a particular measure?
  · Results
   · Is there a limit to 'date offset'?
   · What is the difference between 'date offset' and 'days ago'?
   · Why did my filter results change?
   · What are the different filter results views?
   · Why do certain patterns not always appear with draw?
   · How does the less than phrase work?
   · Negative Offset Displaced Moving Average
   · No stocks matched your filter message
   · How can I print the screen results?
   · My screen results do not match my screen requirements.
   · Why are some rows highlighted?
   · Is it possible to limit search results to a particular market?
   · How can I sort results in chart mode?
   · How can I apply a filter to specific symbols?
   · Why do I see a wait screen / page ?
 · Shared Lists
  · General
   · What are shared lists?
 · Watch Lists
  · About
   · What are watch lists?
  · How To
   · How do I auto-fill a watch list?
   · How can I upload symbols to a watch list?
*** Disclaimer *** StockFetcher.com does not endorse or suggest any of the securities which are returned in any of the searches or filters. They are provided purely for informational and research purposes. StockFetcher.com does not recommend particular securities. StockFetcher.com, Vestyl Software, L.L.C. and involved content providers shall not be liable for any errors or delays in the content, or for any actions taken based on the content.


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EOD Data sources: DDFPlus & CSI Data Quotes delayed during active market hours. Delay times are at least 15 mins for NASDAQ, 20 mins for NYSE and Amex. Delayed intraday data provided by DDFPlus