StockFetcher Forums · View by Author: StockFetcher (845 messages) ·  [ Display By: Date / Subject ]<< 1 ... 2 3 4 5 6 ... 85 >> 
General Discussion · Stock Picks forum
stockfetcher
msg #118239
2/19/2014 9:22:27 AM

Hi,

With the number of stock pick/trading related messages on the rise, we've created a new forum group called "Stock Picks and Trading". We have moved a number of threads to this new group.

Stock-Picks

Please let us know if you have any questions.

Thanks,
StockFetcher.com Support

General Discussion · SF ... some charts seem to never adjust for splits. WHY ???
stockfetcher
msg #118191
2/14/2014 10:36:12 AM

Hi,

We're looking into this issue with our data provider. This appears to be related primarily to pro-shares splits.

Thanks,
StockFetcher.com Support

General Discussion · My chart stopped drawing many indicators I set in the Settings ?
stockfetcher
msg #118080
2/6/2014 6:20:22 AM

Hi,

You had a syntax error in one of your chart draw commands. We added a missing parenthesis and everything appears to be working for you.

Regards,
StockFetcher.com Support

General Discussion · Question about maximum days look back
stockfetcher
msg #118048
2/5/2014 9:39:41 AM

@four: With the exception of MaxDD() and CSTDDEV() which do not have help topics in that section *yet*, this has now been done.

StockFetcher Support


General Discussion · Question about maximum days look back
stockfetcher
msg #118047
2/5/2014 9:31:09 AM

I just realized we didn't answer your questions about our support and whether we feel we have addressed your questions in a timely, complete and honest manner.

Yes, I believe we have. In this thread, we did get side-tracked by the final question in your original post. We felt that this was the overriding request, and the other questions were overlooked. We are sorry about that, it was not intentional.

Concerning the speed of our responses, it appears you are correct that it took us 4-days to respond (albeit incompletely) to your original request. In our defense, your original message was posted at 9:20PM on a Friday evening before the start of what is a holiday week for us. However, our response was shortly after your reminder on the following Tuesday. (We do appreciate the polite reminders!)

For each follow-on request made, we responded within 24-hours (often within a few minutes.) If that is ignoring, we apologize. If possible, outside of immediately implementing each request (as we can't possibly do that) what can we do to provide a more satisfying support environment for you?

As we have suggested in the past, we recommend direct email (support@stockfetcher.com) as often this has less chance of being missed. As clearly illustrated by this experience, a forum message can be overlooked now and again.

Thank you!

Tom
StockFetcher Support


General Discussion · Question about maximum days look back
stockfetcher
msg #118045
2/5/2014 9:04:11 AM

We apologize for not fully addressing your original request and are sorry if you are feeling ignored.

We were side-tracked by the overall request of "extending" the period (or look-back) for the measures and neglected to address each item in the original message.

Here goes!

Right now it looks like the MaxDD() function can look back at least 252 days. Why are other more common functions like ROC() limited to what seems to be only 100 days?

This was addressed in a follow-on post concerning our methods of determining "cost" for a measure.

What is the max look back for the following?

MaxDD()
Cstddev()
CMA()
ROC()
count()
sum()
Relative strength()


MaxDD() - no specified limit
Cstddev() - 100 days
CMA() - 400 days
ROC() - 100 days
count() - 100 days
sum() - 100 days
Relative Strength() - Are you referring to "Comparitive Relative Strength", if so, that is 100 days



Can you fill in the blanks here?
See above

If two commands are used in a single user-defined variable but do not take the same look back input it can cause weird results. How about extending the max look back days on all functions to something at least 252 days (preferably longer, but this is one trading year and for several risk/reward metrics this length is important).

Our follow-on responses addressed our intent to investigate this request further

Hope we got 'em all! If not, we apologize in advance, but be sure to let us know what we missed!

Thanks!
StockFetcher Support





General Discussion · Question about maximum days look back
stockfetcher
msg #118037
2/4/2014 1:22:35 PM

No updates at this time to your request. Once we have an update or any questions, we will be sure to post a follow-up.

Thank you, and please let us know if you have any additional questions/suggestions!

StockFetcher Support


Announcements · Chart Notes
stockfetcher
msg #118010
2/3/2014 6:38:09 AM

Hi,

We are looking to add support for this. We'll post a message here when this feature is available.

Thanks!
StockFetcher.com Support

Filter Exchange · Daily equity data from backtest
stockfetcher
msg #117920
1/27/2014 11:30:54 AM

Yes, that chart is based on the Equity Summary data, as is the "CSV" button on the Equity Summary tab.

Again, our point is not that the data is not there, it is simply that we have never had the request in that format. Our approach has been to provide the most complete data, which facilitates any follow-on analysis.

Tom
StockFetcher Support


Filter Exchange · Daily equity data from backtest
stockfetcher
msg #117911
1/27/2014 10:15:11 AM

Unfortunately, we are not sure what additional information we can provide for you. We are sorry that the feature you are looking for does not exist.

Additionally, we are sorry that you have seen and experienced such poor support at StockFetcher. As a founder of StockFetcher, I can say, without any hesitation, we have always worked hard to respond in a timely, complete and honest manner. We pride ourselves on the support we provide.

However, we are sorry if you feel the lack of support you have received has hampered your use of StockFetcher. We attempt to provide the best service we can. Ultimately, we fully realize it is your decision to be a StockFetcher subscriber.

Tom
StockFetcher Support



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