jmtrader
19 posts
msg #121687
- Ignore jmtrader |
10/10/2014 6:08:45 AM
When you run a filter and try to navigate to the results in Charts window, the first time is fine. But when you go back to the filter result window and try to do Previous Day or any other options like 2 days ago or 1 week ago, when you click one of the results, the Charts window navigation is not correct. It still has the old list. Can you please take a look and fix it? It is very misleading when navigating to the results.
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stockfetcher
979 posts
msg #121688 |
10/10/2014 6:12:14 AM
Hi,
Thank you for the feedback. When you have a chance, please send us your browser type and version. Also, do you have any browser plugins running? It's possible one is preventing the javascript from working properly.
Thank you,
StockFetcher.com Suport
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jmtrader
19 posts
msg #121689
- Ignore jmtrader |
10/10/2014 6:19:34 AM
I am using Google Chrome Version 37.0.2062.124 m. No, I am not using any plug-ins.
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stockfetcher
979 posts
msg #121690 |
10/10/2014 6:22:38 AM
Just to confirm,
when you have new set of results and click on a symbol in your results table (not the the popup chart), does the chart window update to reflect the clicked symbol?
Thanks,
StockFetcher
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jmtrader
19 posts
msg #121691
- Ignore jmtrader |
10/10/2014 6:24:19 AM
Actually, looks like it is only happening in Google Chrome. I tried using Firefox and it is working fine with it.
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jmtrader
19 posts
msg #121692
- Ignore jmtrader |
10/10/2014 6:27:41 AM
That is correct, the chart window still has the old result set. The first or the clicked symbol is loading up correctly but the next symbol on the navigation within the chart window is still the old list.
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jmtrader
19 posts
msg #121693
- Ignore jmtrader |
10/10/2014 6:33:58 AM
It consistently doing it when navigating going forward. Go back say 1 month ago and start navigating forward from there. The result set is not updating.
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stockfetcher
979 posts
msg #121694 |
10/10/2014 6:34:11 AM
Hi,
Thanks for the additional details. We have the the same google chrome version but do not experience this problem. If you don't mind, could you try the following:
1. Start a new stockfetcher screen (make sure the current popup window is closed).
2. Open Chrome's developer tools by pressing "CTRL-SHIFT-I" (I as in India)
3. Click on the Console tab
4. Now click on a symbol
5. Run a new stock screen
6. Click on a symbol that should change the popup.
Do you see any error messages in the "console" window?
Thanks,
StockFetcher Support
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jmtrader
19 posts
msg #121695
- Ignore jmtrader |
10/10/2014 6:40:47 AM
I take it back on the other browser. Firefox has the same problem as well. Let me try IE.
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jmtrader
19 posts
msg #121696
- Ignore jmtrader |
10/10/2014 6:53:26 AM
**************************
Hi,
Thanks for the additional details. We have the the same google chrome version but do not experience this problem. If you don't mind, could you try the following:
1. Start a new stockfetcher screen (make sure the current popup window is closed).
2. Open Chrome's developer tools by pressing "CTRL-SHIFT-I" (I as in India)
3. Click on the Console tab
4. Now click on a symbol
5. Run a new stock screen
6. Click on a symbol that should change the popup.
Do you see any error messages in the "console" window?
Thanks,
StockFetcher Support
***************************
I followed above and no error is being displayed on the Console tab.
If you cannot see the problem, try this:
1. Run the filter
2. Click on the first symbol. Chart window will open up.
3. Go back to filter result window and select "1 month ago" from the dropdown.
4. Click the first symbol. At this point, everything should still be fine.
5. Go back to filter result window. Click the right arrow to go forward to the next day.
6. Click the first symbol. At this point, the correct symbol will load up correctly but take not on the next symbol. It is still from the previous list.
Let me know if you still cannot re-create it.
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